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The Apprentice
Having issues with downloads failing? The BBC will not tell my exactly why this has happened the coding of the iPlayer content has not changed. Get great service from the world's best provider! They remote-accessed into my TV and pulled up a service menu that I hadn't come across before must be via some special combination of commands. I think that the responsibility probably lies with the BBC not Samsung.

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Bbc Iplayer The Apprentice 2014

We have visited John Lewis and they say this is happening a lot. They are taking no action against you. We purchased an item which has functioned well for 6 years in good faith that the functionality would remain the same and have no reason to think it will not continue.

But to remove a key piece of functionality which we have paid for seem illegal if not unfair and poor in terms of customer relations. It seems a cynical use of supplier power to force customers like us to go out and purchase a new television with no technical reason offered and no compensation towards a new Samsung TV. How could we purchase a new Samsung TV with this experience of cavalier support.

I would appreciate if you could investigate this sharp practice and advise us on our options. All forum topics Previous Topic Next Topic. Effectively this makes my television obsolete. This TV is only six years old, was an expensive top-of-the-range model and is wall mounted with all cables chased into the wall. When the BBC switched from analogue to digital there were many months if not years of warnings, public service briefings and even financial support for some.

We have had just six weeks notice. This is not public service broadcasting. I suspect that iPlayer will no longer be supported as some TVs will not allow the new sign in process, meaning that if it continued, some people would be able to consume iPlayer content without paying the licence fee.

If this is the case, people are being penalised for all those who do not pay for a TV licence. Thanks for raising this as I did a couple of weeks ago. I am absolutely disgusted by the lack of responsibility taken on Samsung's part in this withdrawal of the IPlayer Service. I too purchased the exact same model from John Lewis in and have since spent a small fortune having this TV cabled in to a new kitchen extension I then had to pay a vast fee to an electrician to resolve a cabling issue 2 years ago, having to seek my neighbour's permission to gain access from their garden to the back of my kitchen wall.

Surely something has to be done about this to bring the service back. I am astounded that there hasent been a backlash and uproar against the major retailers to take part responsibility?

I only discovered this tonight by chance Outrageous behaviour and Samsung should be penalised for breach of contract in withdrawing an obligation to provide a service that was promised upon purchase. Thanks for getting back to us. Can you confirm the steps you've taken to reset the TV so far? I've tried changing the settings back to standard non-beta iPlayer but when I restart it is still on the beta. Tried pulling plug, restarting but same result.

I've changed back to the Asian region, which uninstalls all apps, then switching back to UK, but it runs the beta iPlayer. I've done a factory reset according to Samsung in support menu but it still runs the beta iPlayer when reinstalled. I'm pretty sure that Samsung is holding the iPlayer settings either in a cache on the TV itself or somewhere else, and it doesn't reset, as it looks like it loads the normal one each time the screen then disappears then the beta loads in.

Apologies for the delay in getting back to you. It sounds like you've covered all of the available troubleshooting to help resolve this. Because the TV is not a UK model, some steps may be different, but we'll try our best to advise. Can you press and hold the 'Exit' button on your remote control for around 20 seconds? Let us know if this prompts a message asking you if you'd like to reset the TV.

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Watch BBC One live on BBC iPlayer. Will Alex and Steph’s shock tactics prove the family can still enjoy luxury for less? Get to know Lord Sugar's newest batch of candidates, set to be put through their paces for the coveted £, investment. Bbc Iplayer Apprentice Bbc Iplayer Apprentice The Bbc Iplayer Apprentice is not only a gathering spot for family and friends, but also a focal point in the home. If you intend to shop for one you’ll have forever, you will probably want to buy only once.